MindHug

Policies

Safeguarding

How MindHug protects the people who take part in its work, and how to raise a concern.

Version 1 · Effective 23 September 2026

Our commitment

MindHug works with people around wellbeing, change and pressure, so our work can go near real distress. We take the safety and welfare of everyone who takes part seriously, whatever their age or circumstances, and we expect the same of anyone delivering on our behalf.

Every cohort carries safeguarding oversight held by a qualified psychologist. Facilitators work to trauma-informed practice, participation is voluntary at every stage, and where someone needs clinical support we say so and signpost it rather than absorbing it into a workshop.

Raising a safeguarding concern

If you are worried about the safety or welfare of yourself or someone else in connection with MindHug, tell a facilitator at the time if you can, or email [email protected] and mark it for the safeguarding lead. We treat safeguarding concerns as a priority and handle them sensitively.

This is not an emergency service. If someone is in immediate danger, call 999. For urgent support, see our safety and health page.

What happens next

A safeguarding concern is reviewed by our safeguarding lead with the oversight of a qualified psychologist. We act proportionately, involve the right people, keep records securely, and share information with external agencies only where we are required or permitted to and where it protects someone at risk.

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